Event Date: 
March 2, 2017 - 9:00 AM
UNC Charlotte Center City

Measuring and Improving Processes                                                                                            

9 a.m. to 4:30 p.m., Thursday and Friday, March 2-3, UNC Charlotte Center City

In this course, students will learn how to identify critical business processes and examine and measure these processes for effectiveness with tools such as trend charts, Pareto charts, histograms and fishbone diagrams. After diagnosis, the students will learn how to evaluate and apply appropriate process improvements. This course can be taken alone or as part of the Business Process Management Certificate Program.